Hi Experts ,
EFM (OTXEIM SP02 ) has been applied In the system . After the Upgrade , User are unable to view any document through Web viewer .
The user open their document through /n/otei/cockpit transaction , giving their personal number .
We are getting below issue in our logs files . The image is not able to load . The document type is PDF
com.opentext.docviewer.ui.component.document.DocumentRenderer - Error document rendering failed : java.lang.IllegalArgumentException: Width (0) and height (0) cannot be <= 0
2016-05-05 10:41:35,731 ERROR [http-apr-8180-exec-6] com.opentext.docviewer.ui.component.document.DocumentRenderer - Failed to render document 'null': Image rendering failed
Please let us know , what need to check from web-viewer side . our Web viewer version (10.5 007 build 872 ).
Regards,
DIpak Kumar